Yesterday, I decided that I'd really like to receive the shipment sooner because it contained some brass brads that I needed for my screenplay and I have an opportunity to send it out to one of my first-choice actors. I tried buying the brads here, but none of my local stores carry the right ones, and the right binding is imperative in Hollywood (or so I've heard).
I logged on to Amazon and started looking at my options for changing the shipping. When I changed it to overnight, the cost was ridiculous, so I tried to switch it back to free, but I guess that changing it once nulled and voided that offer. Ugh. So, I changed it to 2-day, thinking that at least I'd get it sooner than regular shipping, even if it cost a lot more. I closed my browser (semi-) happy.
Today, I thought to myself, Why haven't I gotten an email saying my stuff is on its way?, so I logged in to Amazon and clicked on "where's my stuff?" Imagine my surprise when I saw that the estimated delivery date was TUESDAY, JUNE 14TH. UUUUUUUGGGGGH!
After much digging, I finally found the "contact us" button and started a live chat with a man in India. Here was our conversation:
You are now connected to Purnima from Amazon.com.
Me:I changed my shipping to 2-day, yesterday, but my delivery estimate isn't until next Tuesday!
Purnima:Hello, my name is Purnima. I'll be happy to help you today.
I was charged for 2-day shipping, but it's not shipping out in time.
I'm very frustrated.
Purnima:I’m sorry to hear about this.
I've checked your order and can confirm that your order has entered the shipping process and is currently being packed for delivery.
Me:Well, that's great, but I need it here sooner than Tuesday
If it won't be here sooner than Tuesday, then I would like to have the 2-day shipping charges removed, please.
Purnima:I see that your order is scheduled to be shipped by FedEx on June 10, 2011
It should be delivered to you by June 14, 2011.
Me:That's four days.
I changed it yesterday.
I assumed when I changed it to two-day shipping, it would be here in two days.
Purnima:A package shipped on Friday via One-Day delivery will normally arrive on Monday, the next business day.
You can only get Saturday or Sunday delivery for One-Day delivery packages if that option is available and you choose it at the time of order.
Me:I would just assume change it to USPS shipping, because it would probably be here in the same amount of time for less money.
Purnima:I'm sorry about that.
Me:I tried to change it yesterday, but it wouldn't let me, so I just thought it would be fine and I'd get it sooner.
Purnima:Unfortunately, there is no way to request a specific shipper.
We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your order.
Me:But I do not want to pay for 2-day shipping if it's going to be delivered FIVE days after I requested the 2-day shipping.
That's not two days.
That's not even two business days. It's three.
Purnima:I'm sorry about that.
As a one time exception, I'll refund the shipping charges on your order when it ships.
I'll personally followup with your order and will issue a refund for the shipping charges.
Would that be alright?
Me:I suppose so. I do appreciate the help. I just wish I could have known before. Thank you.
Purnima:I'm sorry for any inconvenience this might have caused.
Is there anything else I can help you with?
Me:Yes. I'd like for you to get up right now, leave your desk, and hand-deliver my stuff to me. I would like it here by 8 pm, please.
Purnima:Ok. Leaving now.
Me:And stop at Starbucks, please. I could use an iced chai.
Purnima:No problem. Whole milk?
Ok, that last part didn't happen. But it should have. That would have been awesome.
Anyway, I'm really frustrated. I love Amazon, I use it A LOT, and you can buy almost anything on it. Now I know that paying extra for shipping is pretty much NEVER worth it. Let this be a lesson to all of us. You are welcome.